At Happy Staffy Co, we take pride in the quality of our products and the satisfaction of our customers. If you find a product to be faulty upon delivery, we're here to help.
Here's our return policy:
Faulty Products: If your item arrives damaged or is not functioning properly, please contact our customer service team within 14 days of receipt. We'll ask you to provide details of the fault and, where possible, photographic evidence. Once we've confirmed the fault, we'll provide a replacement or full refund, depending on your preference.
Non-returnable Items: Please note that we cannot accept returns or provide refunds for items that have been damaged during play or due to improper use.
Process: To initiate a return for a faulty item, contact us at firstname.lastname@example.org. Provide your order number, description of the issue, and any relevant photos. We'll respond as quickly as we can to resolve the issue.
Thank you for understanding our return policy. We strive to provide you with the best possible service and products that make both you and your puppy happy!
Happy Staffy Co. reserves the right to refuse a return or exchange for any item that does not meet the above requirements.