Frequently Asked Questions

By placing a pre-order item/s, your entire order will be shipped when all products become available. Which is usually no later than 30 days. (If you urgently need a product that is in stock before the pre-order item is available, please place two separate orders).
We ship worldwide!
Orders are dispatched within 1-2 business days. Once shipped, orders usually arrive within 2-8 business days Australia-wide. International shipping times vary depending on your location. We will send you relevant tracking numbers once your order is dispatched. for all enquiries. Our team are available to answer your questions from Monday - Friday during business hours.
Once you have finalised your order you will receive tracking information within 48 hours. Unless you have ordered a ‘Pre-order’ item and in that case, you will receive the tracking information once Item(s) have been dispatched.
Yes! You will receive a welcome discount to use on your first order when subscribing to our newsletter this will also keep you up to date with our latest promotions.
Standard shipping anywhere in Australia is $9.95 per order. We offer free shipping for orders over $150.
Standard international shipping (including tracking) is calculated at checkout.
Only covers purchased before the 18th January 2024 are covered by this guarantee.

We guarantee that our Chew-proof Covers are designed to withstand the most determined chewers. If your dog is able to rip or destroy the bed cover within the guarantee period, we will gladly refund your purchase in full.

Claims Process:

In the unlikely event that your dog has successfully damaged the bed cover and you wish to claim a refund, please follow the steps outlined below:

1. Within 30 days of purchase, please contact our Customer Happiness team at to initiate the return and claim process.

2. You will be required to provide a clear photograph or video evidence of the damaged cover, showcasing the extent of the damage. Normal wear and tear or scratches that haven't broken fabric do not qualify as damage.

3. From here, our team will provide you with instructions on how to return the damaged cover. You must post the damaged cover to us within 7 days of receiving approval.

4. Upon receiving the returned cover, our quality control team will assess the extent of the damage to determine if it meets the criteria for a refund.

Please note: We reserve the right to refuse a refund if the damage is not consistent with genuine chewing or if it appears to have been intentionally inflicted, tampered with, or manipulated in any way.

Refund Processing:

If your claim is approved, we will refund the full purchase price of the dog bed cover to your original payment method. If purchased in a bundle, the refund amount is the cover only.

To prevent any potential misuse of this Money Back Guarantee, we have established strict guidelines and procedures. We will thoroughly assess the damage to ensure its authenticity and consistency with normal use. Any attempts at fraud, tampering, or intentional damage will result in the rejection of your claim.

At Happy Staffy Co, we are committed to resolving claims fairly and efficiently to ensure your satisfaction with our products.

Please contact our Customer Happiness team at for any inquiries or assistance regarding this Money Back Guarantee and Claims Process.

Happy's in our name so we don't want you to settle for anything less. If you and your best mate aren't 100% satisfied with your products, we offer a 30 day money back guarantee.

All you have to do is get in touch with one of our Happy team members, cover the cost of shipping and we'll sort out the rest.

Just make sure your product is in its original condition (e.g., for beds, this means no wear, tear or stains) and that you hold onto the original packaging.

Once we've received it and assessed the product, we'll donate it to a local animal charity and refund you in full. As we donate returned products to charity, our 30 day money back guarantee does not cover toys that have been used or chewed.

For more information on toy durability, check out our Chew-o-meter.

If you think your Happy Staffy product isn't performing quite right or has a fault, let us know and we will do our best to fix it as quickly as possible.

If your furry friend manages to demolish their Chewzilla Certified Toys within 30 days, we'll replace them for free!

Here's how it works:

If your pup destroys their toy, simply snap a photo and send it over to us. We'll assess the damage and if your toy qualifies for a replacement, we'll send it out to you for free.

Please note: Chew marks resulting from normal wear and tear are not covered by this guarantee. Our Chewzilla Certified Guarantee is only available for Chewzilla Certified Toy Boxes and not individual Chewzilla toys.

For more information on toy durability, check out our Chew-o-meter.

Walking Gear Lifetime Guarantee

We are proud to offer a lifetime guarantee on our harnesses, leashes, and collars against defects in materials and workmanship.

Our lifetime guarantee covers any product that cannot be used for the purpose it was intended. This includes snapping, tearing, or breaking of the fabric and hardware under normal use conditions. We stand behind the quality of our products and will replace, at our discretion, any eligible item that suffers damage covered by this guarantee.
Please note that this guarantee does not cover damage caused by chewing or any misuse of the product or cosmetic damage such as discolouration. Due to the nature of personalised embroidery, we are unable to accept returns on these customised items unless due to a product fault. Please note that slight variations or imperfections may occur in the embroidery process. While we strive for perfection, our embroidery is not 100% machine based and involves a human touch, which contributes to the individuality of each piece. If you have any concerns or queries about your embroidery, please reach out to our customer support team.
To make a claim under the lifetime guarantee, please contact our Customer Experience Team at with your order number, an image of the damage and details of the issue. We will assess the damage and, if deemed eligible under this guarantee, provide a replacement product free of charge.
  • The lifetime guarantee applies only to the original purchaser and is non-transferable.
  • Replacements are subject to product availability. If the exact product is no longer available, we will offer a suitable alternative of equal value.
  • This guarantee covers the harnesses, leashes, and collars exclusively and does not extend to any other accessories or products.
Can't find what you're looking for? Contact us