Warranty

Lifetime Guarantee

All our products are handcrafted with the highest grade materials and are built to last which is why we offer a Lifetime Guarantee, The ‘Lifetime’ in this Guarantee refers to the dog's average lifespan, which in this case is twelve (12) years, and covers the product's function.

The Lifetime Guarantee also covers any product flaws such as faulty craftsmanship,

manufacturing, or material defects.

Exceptions

Any damage to the leather or the hardware caused by the dog, another pet/animal,

environmental and/or physical activity is not covered under this warranty (e.g., chewing

and excessive rubbing of products). Our products are not considered to typical

wear and tear when used in any extreme related activities such as excessive sporting

and working.

Regular exposure to water whether chlorinated and/or saltwater may affect the lifespan of our products. Damage or faults resulting from excessive water exposure are not covered under this warranty.

We do not accept responsibility for product damage or wear that results from direct contact with flea/worming treatments, medication, or any other contact with canine treatments and products.

Our leather dog collars and leashes are only covered by our warranty if a premium leather conditioner is used to clean and preserve the product on a regular basis.

Return and Refund

Money-back guarantee. At Cozmotron Pets, we take pride in only producing high-quality

products that our customers will love. This is backed by our money-back guarantee. If you

receive your item and are unhappy with the quality, just return it within seven (7) days of receipt

for a full refund subject to Lifetime Guarantee.

Incorrect size or product. 

In case you ordered the wrong size or product for some reason, please contact us immediately to arrange an exchange. All exchanges must be in their original purchase condition. 

Please send any returns to the address provided in our confirmation email. Please keep in mind

that we are not liable for any shipping costs that may incur.